How To Do Cash Send On Capitec In South Africa?

Quick Summary

Capitec Bank offers three convenient methods for sending cash: through their app, internet banking, and USSD. To send cash, choose your account, enter the amount, create a secret code, and confirm the transaction. The recipient can collect the cash at partner stores or Capitec ATMs using the reference number and secret code provided. For any issues, contact Capitec’s Client Care Centre for support.

Introduction

Sending money has never been easier, thanks to Capitec Bank’s innovative cash send services. Whether you’re helping a friend in need, paying for services, or sending money to family, Capitec provides a range of user-friendly methods to transfer funds quickly and securely. You can use their app, internet banking, or even USSD codes if you don’t have internet access. This guide will walk you through each method, answer common questions, and offer tips to ensure a smooth transaction every time.

How To Do Cash Send On Capitec

Sending Cash Using the Capitec App

Capitec’s mobile app is a convenient way to send cash right from your smartphone. Follow these steps to complete a cash send:

Open the App: Launch the Capitec app on your smartphone. If you don’t have it yet, download it from the App Store or Google Play Store.
Tap on “Transact”: From the main menu, tap on the “Transact” option. This will bring up a list of transaction types.
Select “Send Cash”: Tap the button to send cash. You will be prompted to choose the account from which you want to send money.
Enter Amount: Specify the amount of money you wish to send. Double-check this figure to avoid errors.
Create a Secret Code: Generate a 4-digit secret code. This code is used by the recipient to collect the cash securely. Ensure this code is shared securely with the recipient, separate from the reference number.
Confirm Transaction: Tap “Send” and review the terms and conditions. Confirm the transaction by following any additional prompts.
Share Details: Provide the recipient with the reference number and the secret code. You can send this information via messaging platforms like WhatsApp or SMS.

Example: If you’re sending R500 to a friend, you would select R500, create a 4-digit secret code like 1234, and send the reference number along with the code to your friend. They will need these details to collect the money.

Sending Cash Using Internet Banking

If you prefer using a computer or laptop, you can send cash through Capitec’s internet banking platform:

Sign In: Access your Capitec Internet banking account by visiting capitecbank.co.za. Log in using your credentials.
Navigate to Payments: Go to the payments menu and select “Send Cash.”
Choose Account: Select the bank account you want to use for the transaction.
Enter Amount: Input the amount of money you wish to send.
Create a Secret Code: Generate a unique 4-digit secret code for the recipient.
Confirm Payment: Click “Send The Money” after entering all required details. You may be asked to authorize the payment via the Capitec mobile app.
View Send Cash History: To view previous transactions or update secret codes, navigate back to the “Send Cash” section in internet banking. Here, you can review your transaction history and manage unredeemed vouchers.

Tip: Always double-check the details before confirming your transaction to prevent errors.

Sending Cash Using USSD

For those without smartphone access, USSD codes are a viable alternative:

Dial USSD Code: On your phone, dial *120*327*9#.
Access Send Cash Option: Reply with ‘9’ to access the send cash option.
Accept Terms: Accept the terms and conditions by replying accordingly.
Select Account: Reply with ‘1’ to choose the account you wish to use.
Enter Amount and Secret Code: Specify the amount you want to send and create a 4-digit secret code.
Enter Mobile Banking PIN: Input your Mobile Banking PIN to authorize the transaction.
Share Details: Send the reference number and secret code to the recipient via a secure messaging platform.

Example: If you dial 1203279# and follow the prompts to send R1000, you will generate a secret code like 5678. Send both the reference number and code to your recipient to facilitate collection.

Frequently Asked Questions

How much does it cost to send cash using Capitec?

The cost of sending cash via Capitec Bank depends on the amount you are sending. Fees can vary, so it’s best to check directly with Capitec Bank for the most accurate and up-to-date information. You can find detailed fee structures on the Capitec website or inquire at your nearest Capitec branch.

Where can the cash be collected?

Cash sent through Capitec Bank’s “Cash Send” service can be collected at various locations, including:

Partner Stores: Collect at stores such as PEP, Shoprite, and Checkers.
Capitec ATMs: You can also retrieve cash from Capitec ATMs.

To collect the money, the recipient will need to provide the reference number and secret code at the collection point.

What information does the recipient need to collect the cash?

To collect the cash, the recipient needs the following information:

Reference Number: This unique identifier is generated when the transaction is completed.
Secret Code: A 4-digit code created by the sender that must be shared separately from the reference number.

Example: If you send money to a friend, they will need both the reference number and the secret code to retrieve the funds.

What should I do if my payout cannot be completed?

If you encounter issues while trying to complete a payout, follow these steps:

Check Details: Ensure that you have entered the correct reference number and secret code.
Contact Capitec Client Care: Reach out to Capitec’s Client Care Centre for assistance. They can help resolve any issues you might face.

You can contact Capitec Bank through their Client Care Centre via phone or email for support.

How can I reverse a money transaction using the Capitec app?

If you need to reverse a transaction made via the Capitec app, follow these steps:

Contact the Recipient: Ask the recipient to return the funds. This is often the fastest solution.
Gather Transaction Details: Collect information such as the transaction date, time, recipient’s name, and amount.
Open the Capitec App: Log into the app and navigate to the ‘Transactions’ section.
Locate the Transaction: Find the mistaken transfer and select the option to reverse it, if available.
Confirm the Reversal: Double-check the details and confirm the reversal.

Note: Some transactions may not be eligible for reversal. If so, a message will inform you.

What should I do if I made a mistake in the transaction details?

If you realize there was a mistake in the transaction details:

Contact Capitec Bank: Reach out to their Client Care Centre immediately.
Explain the Situation: Provide details about the error and follow their guidance to correct it.

For quick assistance, use the Capitec Bank contact page.

How long does it take for funds to be returned after a reversal?

The time it takes to return funds after initiating a reversal can vary. Generally, it may take several business days. If you don’t see the refunded amount within a reasonable time frame, contact Capitec Bank for follow-up.

Are there any limits on the amount that can be sent per transaction or per month?

Yes, Capitec Bank imposes limits on cash send transactions. These limits include:

Maximum Amount Per Transaction: There is a cap on how much you can send in a single transaction.
Monthly Caps: There are also cumulative limits on the total amount you can send each month.

How can I contact Capitec’s Client Care Centre for assistance?

To get assistance from Capitec’s Client Care Centre:

Phone: Call the helpline number listed on the Capitec Bank website.
Email: Send an email with your query to their customer care address.
Online Chat: Use the online chat feature on their website for immediate help.

Additional Tips and Best Practices

Tips for Secure Transactions

Keep Your Secret Code Confidential: Always share your secret code separately from the reference number. This prevents unauthorized access to your funds.
Verify Transaction Details: Double-check all details before confirming a transaction to avoid mistakes.
Monitor Your Transactions: Regularly review your transaction history through the Capitec app or internet banking to catch any discrepancies early.

Best Practices for Using the Capitec App

Update Your App Regularly: Ensure that you have the latest version of the Capitec app to benefit from security updates and new features.
Use Strong Passwords: Use unique and strong passwords for your Capitec account to enhance security.
Enable Notifications: Turn on transaction notifications to stay informed about any activity on your account.

Handling Issues

Report Problems Promptly: If you encounter any issues with your cash send, report them to Capitec’s Client Care Centre as soon as possible.
Follow Up on Transactions: If a transaction isn’t completed as expected, follow up with Capitec to resolve the issue quickly.

Using Capitec’s Other Services

Explore Capitec’s Financial Tools: Capitec offers various financial tools and services. Consider using their budgeting tools and savings options to manage your finances better.
Visit Branches for Assistance: For complex issues or if you prefer face-to-face assistance, visit a Capitec branch.

Conclusion

Sending cash with Capitec Bank is a straightforward and efficient process, whether you use their app, internet banking, or USSD service. By following the steps outlined and adhering to best practices, you can ensure a smooth and secure transaction experience. Remember to keep your secret codes confidential, verify transaction details, and monitor your account regularly to maintain security.

Capitec provides various ways to send money, each catering to different preferences and needs. If you encounter any issues or have questions, their Client Care Centre is ready to assist you. With Capitec’s user-friendly services and robust security measures, you can manage your money transfers with confidence.

For further assistance and up-to-date information, always refer to Capitec’s official resources.

References

Author’s Note

Thank you for reading this comprehensive guide on how to send cash using Capitec Bank. I’ve aimed to cover all the essential details to ensure you have a smooth experience with Capitec’s cash send services. From step-by-step instructions to best practices for secure transactions, I hope this article provides valuable insights and helps you manage your money transfers with ease.

If you have any further questions or need additional assistance, don’t hesitate to reach out to Capitec’s Client Care Centre or explore their official resources. Your feedback and experiences are always welcome, as they help in refining and improving the content to better serve your needs.

Happy banking!

About Author

*Full-Time Writer, Researcher, Tech, Business & Financial Analyst*

As an avid writer at Nuelfrey Solutions LTD, Christine is driven by a deep passion for helping others through her work. Her journey into the world of writing began over eight years ago, marked by trials and triumphs. Despite early challenges and frustrations, Christine discovered her calling in blogging.

Her love for blogging stems from its ability to delve deeply into diverse fields, allowing her to continuously learn and grow. Christine finds fulfillment in seeing her efforts evolve from small beginnings into impactful and transformative content. Her dedication to personal growth and making a difference fuels her commitment to producing insightful and valuable information for her readers.

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