How To Divert Calls On Telkom? South Africa

Quick Summary

In this guide, you’ll learn how to easily divert Telkom landline calls to your cell phone, ensuring you never miss an important call when you’re away from your desk. We’ll cover the step-by-step process for setting up call forwarding, explain Telkom’s intelligent call forwarding service, and offer additional tips for managing your calls effectively. Whether you’re using Telkom’s traditional or digital services, this article will help you keep your communications seamless and efficient.

Introduction

In our increasingly connected world, managing phone calls effectively is more important than ever. Whether you’re juggling multiple responsibilities or simply want to streamline your communication, understanding how to divert calls on Telkom can be a game-changer. Telkom, a leading telecommunications provider, offers a range of features that make call management easier, including call diverting. This guide will walk you through everything you need to know about call diverting with Telkom, from the basics to advanced features.

In this post, you’ll learn about:

• The various call divert options available with Telkom.
• Step-by-step instructions for setting up call divert.
• Practical tips for managing and optimizing your call forwarding settings.
• Answers to common questions about Telkom’s call features.

By the end of this article, you’ll be equipped with the knowledge to handle your calls like a pro, ensuring you never miss an important conversation. Let’s dive into the specifics of Telkom’s call features and how they can work for you.

Understanding Telkom’s Call Features

Telkom provides several call features designed to enhance your communication experience. Here’s a closer look at what these features entail and how they can benefit you.

What is Call Diverting?

Call diverting, also known as call forwarding, allows you to redirect incoming calls from one number to another. This feature can be incredibly useful in various scenarios:

• Business: Ensure important calls are answered even when you’re out of the office.
• Personal: Forward calls to a different phone when traveling or on vacation.
• Flexibility: Manage calls based on your schedule and preferences.

Types of Call Diverting Offered by Telkom

Telkom offers several types of call diverting, each catering to different needs:

1. Unconditional Call Forwarding
   • Definition: All incoming calls are redirected to another number.
   • Use Case: Ideal if you’re unavailable and want all calls to be forwarded.
2. Call Forwarding When Busy
   • Definition: Calls are redirected only when your line is busy.
   • Use Case: Useful for ensuring that callers can reach you even when you’re already on another call.
3. Call Forwarding When Not Answered
   • Definition: Calls are forwarded to another number if you don’t answer within a specified time.
   • Use Case: Perfect for situations where you might miss calls, ensuring they’re not lost.
4. Call Forwarding When Unreachable
   • Definition: Calls are redirected when your phone is off or has no signal.
   • Use Case: Ensures that important calls reach you even if your phone isn’t working properly.

How to Activate Call Diverting on Telkom

Activating call diverting on Telkom is a straightforward process. Here’s how you can set it up:

1. Via USSD Code
   • Step 1: Dial **21* followed by the number you want to forward calls to and then # (e.g., **21*0712345678#).
   • Step 2: Press the call button. You’ll receive a confirmation message once the setup is complete.
2. Via Telkom’s Customer Service
   • Step 1: Call Telkom customer service at 100 from your Telkom line.
   • Step 2: Request to activate call diverting, specifying the type of forwarding you need.
3. Via Telkom Mobile App
   • Step 1: Open the Telkom mobile app.
   • Step 2: Navigate to the “Call Settings” section.
   • Step 3: Select “Call Forwarding” and enter the number where you want your calls to be forwarded.

Key Considerations

• Cost: Some call forwarding features may incur additional charges. Check with Telkom for specific rates.
• Compatibility: Ensure the number you’re forwarding to is correct and capable of receiving calls.
• Notification: Depending on your settings, you might receive notifications about forwarded calls.

Practical Tips for Managing Call Forwarding

• Regular Updates: Review and update your call forwarding settings regularly to ensure they meet your current needs.
• Test Your Settings: After setting up call forwarding, test it to confirm that it works as expected.
• Monitor Costs: Keep an eye on any potential charges associated with call forwarding to avoid unexpected bills.

By understanding and utilizing Telkom’s call features, you can enhance your communication efficiency and ensure that important calls are never missed.

How to Divert Telkom Landline Calls to a Cell Phone

Diverting calls from your Telkom landline to a cell phone can greatly enhance your flexibility and ensure you don’t miss important calls when you’re away from your home or office. This feature is particularly useful for those who are frequently on the go or working remotely. In this section, we’ll cover the steps to set up call diverting from a Telkom landline to a cell phone, along with practical tips to ensure smooth operation.

Setting Up Call Diverting from a Telkom Landline to a Cell Phone

Here’s a step-by-step guide to help you forward calls from your Telkom landline to your cell phone:

1. Prepare the Number:
   • Ensure you have the cell phone number you want to divert calls to. Double-check the number for accuracy to avoid misdirected calls.
2. Use the USSD Code Method:
   • Step 1: Pick up your Telkom landline receiver and dial *21*, followed by the cell phone number you want to forward calls to.
   • Step 2: End the number with #. For example, if you want to forward calls to 0712345678, you would dial *21*0712345678#.
   • Step 3: Press the call button or wait for the confirmation tone. You should receive a confirmation message that the call forwarding has been activated.
3. Use Telkom’s Online Service:
   • Step 1: Visit the Telkom Self Service Portal.
   • Step 2: Log in with your Telkom credentials.
   • Step 3: Navigate to the “Call Settings” section and select “Call Forwarding.”
   • Step 4: Enter the cell phone number where you want your calls to be forwarded and save the changes.
4. Contact Telkom Customer Service:
   • Step 1: Call Telkom’s customer service at 100 from your Telkom landline.
   • Step 2: Request to set up call forwarding to your cell phone. Provide them with the cell phone number and any specific forwarding preferences you have.

Key Considerations

• Verification: After setting up call forwarding, make a test call to your landline to ensure that it correctly forwards to your cell phone.
• Charges: Be aware that call forwarding might incur additional charges. Confirm any potential costs with Telkom beforehand.
• Privacy: Ensure the cell phone number you’re forwarding calls to is secure, especially if it’s a personal device.

Troubleshooting Common Issues

If you encounter issues with call forwarding, here are a few troubleshooting tips:

• Incorrect Number: Double-check the cell phone number you’ve entered. An incorrect number can lead to calls being forwarded to the wrong device.
• Service Activation: Ensure that the call forwarding service is properly activated. If not, try repeating the setup steps or contact Telkom support.
• Network Issues: If the cell phone is experiencing network issues or is turned off, calls may not be forwarded successfully. Check that the cell phone is operational and has a stable network connection.

Benefits of Diverting Landline Calls to a Cell Phone

1. Increased Accessibility: You can answer calls even when you’re not at home or in the office.
2. Enhanced Productivity: Avoid missing important calls by having them forwarded directly to your mobile device.
3. Convenience: Manage all your calls from one device, simplifying communication and reducing the need for multiple phones.

Practical Example

Imagine you run a small business and have a Telkom landline at your office. However, you frequently visit clients or work remotely. By setting up call forwarding from your landline to your cell phone, you can ensure that you never miss client calls, no matter where you are. This flexibility not only enhances your customer service but also helps you stay connected and responsive.

Summary

Diverting Telkom landline calls to a cell phone is a practical solution for staying connected and managing your communications more effectively. By following the steps outlined above, you can easily set up call forwarding and enjoy the benefits of increased accessibility and convenience.

Telkom’s Intelligent Call Forwarding Service

Telkom’s Intelligent Call Forwarding Service offers an advanced way to manage your incoming calls with greater flexibility and control. Unlike basic call forwarding, this service allows you to customize how and when your calls are forwarded based on your specific needs. Here’s everything you need to know about Telkom’s Intelligent Call Forwarding Service, including its features, setup, and benefits.

Features of Intelligent Call Forwarding

1. Customizable Forwarding Rules:
   • You can set different forwarding rules based on time of day, call type, or caller ID. For example, you might forward all calls received after business hours to a voicemail or a different number.
2. Conditional Forwarding:
   • Forward calls only when your landline is busy, unanswered, or unreachable. This ensures that calls are only redirected under specific conditions, optimizing your call management.
3. Voicemail Integration:
   • Calls that are forwarded to voicemail will be handled according to your voicemail settings, allowing you to receive messages and listen to them at your convenience.
4. Call Screening:
   • Some intelligent call forwarding options allow for call screening features, where you can decide whether to answer or forward the call based on the caller’s information.

How to Set Up Telkom’s Intelligent Call Forwarding

1. Access the Service:
   • Via Online Portal:
     • Log in to the Telkom Self Service Portal.
     • Navigate to the “Call Management” section and select “Intelligent Call Forwarding.”
     • Follow the prompts to configure your forwarding rules and preferences.
   • Via USSD Code:
     • Dial the specific USSD code provided by Telkom for intelligent call forwarding. (Check with Telkom for the exact code as it may vary.)
2. Configure Forwarding Rules:
   • Set up conditions under which calls should be forwarded. This might include forwarding all calls after hours, only forwarding calls when your line is busy, or using specific rules for different types of calls.
3. Save and Confirm:
   • Once you have configured your settings, save the changes. You should receive a confirmation message or tone indicating that the intelligent call forwarding has been activated.

Benefits of Using Intelligent Call Forwarding

• Enhanced Flexibility: Customize how calls are forwarded based on specific criteria, ensuring that you handle calls in a way that best suits your needs.
• Improved Efficiency: Reduce the risk of missing important calls by setting up rules that match your daily schedule and communication preferences.
• Better Call Management: With features like call screening and voicemail integration, you can manage your calls more effectively, improving your overall productivity.

Additional Call Management Tips

Effectively managing your calls goes beyond just setting up forwarding. Here are some additional tips to help you optimize your call management strategy:

1. Utilize Call Screening

• Screen Calls Before Answering:
  • Use call screening features to assess who is calling before answering. This can help prioritize important calls and avoid unnecessary interruptions.

2. Leverage Voicemail Features

• Customize Voicemail Greetings:
  • Create personalized voicemail greetings for different scenarios, such as holidays or special events, to keep callers informed about your availability.
• Regularly Check Voicemail:
  • Set a routine to check and respond to voicemail messages promptly to ensure you don’t miss important information.

3. Set Up Call Waiting and Call Holding

• Manage Multiple Calls:
  • Use call waiting and call holding features to handle multiple calls efficiently, allowing you to switch between calls without missing any.

4. Update Call Forwarding Settings Regularly

• Adjust Settings as Needed:
  • Review and update your call forwarding settings periodically to reflect any changes in your schedule or communication preferences.

5. Monitor Call Forwarding Costs

• Be Aware of Charges:
  • Keep track of any costs associated with call forwarding to avoid unexpected charges. Check with Telkom for details on their pricing structure for call forwarding services.

6. Keep Your Contact Information Updated

• Inform Contacts of Changes:
  • Ensure that your contact information is up-to-date with your important contacts, so they know how to reach you if your call forwarding settings change.

Practical Example

Consider a scenario where you manage a customer service line. By using intelligent call forwarding, you could set rules to direct urgent customer inquiries to a dedicated support team during business hours while forwarding general inquiries to a voicemail or another team during off-hours. This helps in providing timely responses and managing customer expectations effectively.

Summary

Telkom’s Intelligent Call Forwarding Service provides advanced features for more tailored call management. By leveraging this service and following additional call management tips, you can ensure efficient handling of your calls, enhancing both personal and professional communication.

Frequently Asked Questions (FAQs)

Here are answers to some of the most common questions about diverting calls on Telkom and using their call management features. If you have any other questions or need further clarification, feel free to ask!

1. What is call forwarding?

Call forwarding is a telecommunication feature that redirects incoming calls from one phone number to another. This can be useful for ensuring you don’t miss important calls when you’re not available at your primary number.

2. How do I set up call forwarding on my Telkom landline?

To set up call forwarding on your Telkom landline, you can follow these steps:

• Via Phone Settings:
  1. Pick up the receiver and dial the call forwarding activation code (usually 21).
  2. Enter the phone number you want to forward calls to.
  3. Press the “#” key and wait for a confirmation tone or message.
• Via Online Portal:
  1. Log in to the Telkom Self Service Portal.
  2. Navigate to the “Call Management” section.
  3. Select “Call Forwarding” and follow the prompts to set your forwarding preferences.

3. Can I forward calls to multiple numbers?

Most basic call forwarding services allow you to forward calls to a single number. However, Telkom’s advanced services like Intelligent Call Forwarding might offer options to manage multiple forwarding rules based on time or call type.

4. Is there a cost associated with call forwarding?

Yes, there can be costs associated with call forwarding, especially if the forwarded calls are directed to a mobile number or an international number. It’s best to check Telkom’s pricing details or your service plan for specific costs related to call forwarding.

5. What happens if I don’t set up call forwarding but my line is busy?

If call forwarding is not set up and your line is busy, the caller will typically hear a busy signal or a recorded message indicating that the line is currently occupied. Setting up call forwarding can help ensure that calls are redirected to another number even when your line is busy.

6. Can I customize the call forwarding settings?

Yes, with Telkom’s Intelligent Call Forwarding Service, you can customize settings based on various conditions such as time of day, call type, or caller ID. This allows for more precise control over how and when calls are forwarded.

7. How do I cancel call forwarding?

To cancel call forwarding, you can use the following steps:

• Via Phone Settings:
  1. Pick up the receiver and dial the call forwarding deactivation code (usually #21#).
  2. Wait for a confirmation tone or message indicating that call forwarding has been deactivated.
• Via Online Portal:
  1. Log in to the Telkom Self Service Portal.
  2. Go to “Call Management” and select “Call Forwarding.”
  3. Choose the option to disable or delete your current forwarding settings.

8. What should I do if call forwarding isn’t working?

If call forwarding isn’t working, try the following troubleshooting steps:

• Check Settings: Ensure that you have entered the correct forwarding number and settings.
• Verify Service Status: Confirm that your call forwarding service is active and properly configured.
• Contact Support: If issues persist, contact Telkom customer support for assistance or to report any service disruptions.

9. How can I monitor forwarded calls?

You can monitor forwarded calls by checking call records on your Telkom account. Some advanced services may also provide call logs or reports that show details of forwarded calls, including the numbers and duration.

10. Can I forward calls to international numbers?

Yes, you can typically forward calls to international numbers, but be aware of potentially high charges for international forwarding. It’s a good idea to review Telkom’s pricing structure for international call forwarding to avoid unexpected costs.

Conclusion

In today’s fast-paced world, staying connected is more important than ever, and Telkom’s call forwarding features offer a practical solution for managing your calls efficiently. Whether you’re setting up call forwarding on your Telkom landline to redirect calls to your cell phone, utilizing the advanced Intelligent Call Forwarding Service, or exploring additional call management tips, understanding these tools can greatly enhance your communication flexibility.

Call forwarding allows you to ensure you never miss important calls, whether you’re at home, in the office, or on the go. With options to customize your forwarding settings based on time, caller ID, or other conditions, Telkom provides a range of solutions to fit your needs. By leveraging these features, you can manage your calls more effectively, avoid missing important messages, and stay connected no matter where you are.

For those encountering issues or seeking more tailored solutions, Telkom’s support resources and customer service are available to provide assistance and ensure your call management setup meets your expectations.

Embrace the power of call forwarding to streamline your communication and stay effortlessly connected with Telkom’s versatile call management options.

References

Here are some valuable resources to help you understand and utilize Telkom’s call forwarding and management features effectively:

• Telkom South Africa Official Website

These references provide detailed guides, support resources, and video tutorials to assist you in managing your Telkom call forwarding settings effectively.

Author’s Note

As a frequent user of Telkom’s call management services, I understand the importance of having flexible and reliable communication tools. My experience with setting up and managing call forwarding has been both practical and insightful, helping me stay connected no matter where I am.

This blog post is designed to provide you with a thorough understanding of how to effectively use Telkom’s call forwarding features, including step-by-step instructions and useful tips. I hope you find this information valuable and that it helps you optimize your communication setup.

If you have any questions or need further assistance, feel free to reach out or leave a comment. Your feedback and experiences are always welcome as they help in refining and improving the content to better serve your needs.

Happy calling!

About Author

As an avid writer at Nuelfrey Solutions LTD, Christine is driven by a deep passion for helping others through her work. Her journey into the world of writing began over eight years ago, marked by trials and triumphs. Despite early challenges and frustrations, Christine discovered her calling in blogging.

Her love for blogging stems from its ability to delve deeply into diverse fields, allowing her to continuously learn and grow. Christine finds fulfillment in seeing her efforts evolve from small beginnings into impactful and transformative content. Her dedication to personal growth and making a difference fuels her commitment to producing insightful and valuable information for her readers.

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